Glowix Support

Glowix is a lightweight macOS menu bar app that prevents your display from dimming or sleeping automatically. Toggle it on with one click — no System Settings required.

Yes! The free tier includes the Keep Awake toggle, auto-off timer, and battery protection. Pro features cost $2.99 as a one-time purchase — no subscriptions, ever.

• Keep Awake toggle — on/off from the menu bar instantly
• Auto-off timer — 5m, 10m, 15m, 20m, 30m, 1h, 2h, or Never
• Battery protection — auto-disables below 20%

• App Rules — auto-activate when Zoom, Keynote, Figma, or any app runs
• Work Hours Schedule — set active days and hours (e.g., Mon–Fri 9–6)
• Presentation Mode — auto-enables when any fullscreen app is detected
• Smart Battery — custom threshold (5–95%), auto-activate on charger, charge notifications
• Custom Icons — Sun, Eye, Bolt, or Flame in the menu bar

Click the Glowix icon in your menu bar to toggle keep awake on or off. The icon changes to indicate whether it's active.

Select a duration from the menu (5m to 2h, or Never) and Glowix automatically turns off keep awake after that period.

A Pro feature that watches for specific apps running on your Mac. When a matched app launches (e.g., Zoom), Glowix automatically enables keep awake. When the app quits, it disables.

A Pro feature that detects any fullscreen app and automatically enables keep awake. Ideal for slideshows and demos.

The free version auto-disables below 20% battery. Pro's Smart Battery feature lets you set a custom threshold (5–95%) and auto-activate on charger.

Yes — Glowix prevents sleep across all connected displays using macOS system APIs.

Click the Glowix icon in the menu bar → Select "Upgrade to Pro" → Complete the in-app purchase through Apple's App Store.

Refunds are handled by Apple. Visit your Apple Account → Media & Purchases → Purchase History to request a refund.

Yes — Pro is linked to your Apple ID. Tap "Restore Purchases" in Glowix on any Mac signed into the same Apple ID to unlock Pro at no extra cost.

No. Your Pro purchase is stored with your Apple ID and remains active after any macOS update.

1. Go to System Settings → General → Login Items → Allow in the Background and ensure Glowix is listed
2. Relaunch Glowix from Spotlight or Applications
3. Reinstall from the App Store if still missing

1. Verify Glowix is toggled ON in the menu bar
2. Grant Accessibility permission: System Settings → Privacy & Security → Accessibility → enable Glowix
3. Restart your Mac after granting permissions
4. Check that Battery Protection hasn't disabled it due to low battery

1. Confirm Pro is active
2. Check the app name matches exactly (e.g., "Zoom" not "zoom")
3. Make sure Accessibility permission is granted

Glowix supports macOS 10.15 (Catalina) and later. To check: Apple menu → About This Mac.

No. Glowix does not collect, store, or transmit any personal data. Everything runs locally on your device. Read our Privacy Policy for the full breakdown.

No — zero analytics, no crash reporting SDK, no telemetry. The app is completely offline except for App Store purchase validation.

The App Rules feature needs Accessibility permission to detect which apps are running on your Mac locally. No data is ever transmitted.